General Manager, Operations
Company: Sound Physicians, Inc.
Location: Westlake
Posted on: October 16, 2024
Job Description:
Office - Brentwood5410 Maryland Way, Suite 300Brentwood, TN
37027, USAHeadquartered in Tacoma, WA, Sound Physicians is a
physician-founded and led, national, multi-specialty medical group
made up of more than 1,000 business colleagues and 4,000
physicians, APPs, CRNAs, and nurses practicing in 400-plus
hospitals across 45 states. Founded in 2001, and with specialties
in emergency and hospital medicine, critical care, anesthesia, and
telemedicine, Sound has a reputation for innovating and leading
through an ever-changing healthcare landscape - with patients at
the center of the universe.Sound Physicians offers a competitive
benefits package inclusive of the items below, and more:
- Medical insurance, Dental insurance, and Vision insurance
- Health care and dependent care flexible spending account
- 401(k) retirement savings plan with a company match
- Paid time off (PTO) begins accruing immediately upon start date
at a rate of 15 days per year, in accordance with Sound's PTO
policy
- Ten company-paid holidays per yearAbout the Role:The General
Manager, Operations supports the Regional Chief Medical Officer
("CMO") in managing regional administrative operations,
cross-enterprise initiatives, regional operations, and projects as
assigned by the CNO. The primary function of this role is to
multiply the effectiveness of the CMO, by proxying for the leader
in relation to regional projects, regional implementations, and the
implementation of strategic planning processes. This position has a
visible presence throughout the region and work progress relies on
this person's ability to establish professional relationships with
regional leaders, Sound functional leaders, as well as hospital and
health system C-suite executives and their support personnel.The
Details: This is a remote opportunity with requirements of
quarterly travel (3-5 trips per year) and availability after hours
by cell/text.In this role, you will be responsible for:
- Implementing strategic planning processes, organizing tasks as
well as parties responsible, tracking deadlines, providing
reminders, and reporting progress updates to the CMO.
- Building dashboards, pivot tables, performance metrics, and
clinical reports as requested.
- Data Ownership, including the maintenance and integrity of
regional data resources in Salesforce and SharePoint.
- Independently gathering material and data points from various
sources to create first drafts of presentations and documents.
- Managing regional events, including creating materials,
coordinating presenters, managing budgets, and arranging
facilities.
- Acting as a delegate in UKG (for PTO requests), Concur (expense
& travel), and Yooz (G&A invoices).
- Analyzing regional reporting, identifying concerning trends,
and collaborating with leadership to drive improvements.
- Identifying areas for operational improvement and drafting
proposed solutions for the CMO.
- Monitoring the G&A budget, tracking allocations, and
ensuring budget accuracy.
- Partnering with Leadership to ensure completion of annual
education requirements.
- Managing and overseeing all new site implementations for the
region.
- Leading the annual Net Promoter Survey (NPS) project for the
region.
- Managing the Retention Risk Process for the region.What we are
looking for: A successful candidate will have a demonstrated track
record of a combination of these values, knowledge, and
experience:Values:
- Self-Starter: Demonstrates the ability to jump in and start
tasks with limited direction.
- Intellectually curious: Demonstrates a genuine interest in
learning new things.
- Resourceful: Proactive willingness to utilize available
information and tools.
- Relationship Building: Ability to create and nourish healthy
relationships.
- Teamwork: Ability to work in a highly matrixed
organization.
- Communication: Ability to speak, write, and listen
clearly.
- Strategic thinker: Ability to look at the big picture and
develop a plan of action.
- Customer Focused: Puts customer needs first.
- Work Ethic: Dedication to getting the job done well and on
time.Knowledge:
- Bachelor's degree required, preferably in Business or
Finance.
- Working knowledge of business operations, data informatics, and
quality measures.
- Excellent interpersonal and communication skills.
- Expert level skills with Microsoft Office Suite, including
Project, Excel, and PowerPoint.Experience:
- 5+ years of experience leading collaborative projects with
stakeholders.
- 5+ years' experience in operational management, managing
multi-site operations.
- Experience in project management processes and knowledge of
project management software tools.Sound Physicians is an Equal
Employment Opportunity (EEO) employer and is committed to
diversity, equity, and inclusion. Qualified applicants will receive
consideration for employment without regard to any characteristic
protected by law.This job description reflects the present
requirements of the position and is subject to amendment.
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Keywords: Sound Physicians, Inc., Saint Clair Shores , General Manager, Operations, Accounting, Auditing , Westlake, Michigan
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