Shift Lead

Company: Heavenly Comfort AFC
Location: Harper Woods
Posted on: November 1, 2024

Job Description:

Introduction

We are excited to announce an opportunity for a dedicated and dynamic individual to join our team as a Shift Lead. In this pivotal role, you will be at the forefront of our daily operations, orchestrating workflows and empowering your team to deliver exceptional service and achieve operational excellence. If you are a natural leader with a passion for fostering a collaborative work environment and driving results, we encourage you to apply.

Job Responsibilities

- Oversee and manage staff during shift operations to ensure compliance with company standards and procedures.
- Assign tasks and set performance goals for team members, delegating responsibilities effectively.
- Monitor and manage shift schedules, including breaks, to ensure adequate staffing levels are maintained.
- Train and support new and existing employees, providing guidance and feedback to improve performance.
- Maintain a clean, organized, and safe work environment, enforcing safety protocols.
- Handle customer inquiries and complaints with professionalism and resolve issues promptly.
- Ensure all equipment and tools are used correctly and kept in good working condition, reporting any malfunctions to maintenance staff.
- Manage inventory levels during the shift, including receiving stock, organizing storage, and reducing waste.
- Process transactions and handle cash accurately when required.
- Implement and reinforce company policies and standards among staff members.
- Communicate effectively with team members and other shift leads to ensure smooth transitions between shifts.
- Report shift activities, incidents, and staff performance issues to higher management in a timely manner.
- Promote a positive work atmosphere that encourages teamwork and employee engagement.
- Participate in regular training and meetings to stay updated on company practices and to contribute to continuous improvement initiatives.
- Recognize and reward team members for outstanding performance, fostering motivation and job satisfaction.

Job Requirements

- High school diploma or equivalent
- Minimum of 2 years' experience in a similar role or leadership position
- Proven ability to manage and lead a team
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Ability to work a flexible schedule, including nights, weekends, and holidays
- Basic computer skills and proficiency in office software
- Ability to stand for long periods and lift up to 50 pounds
- Knowledge of industry standards and regulations
- Conflict resolution and problem-solving skills
- Capacity to train and motivate staff
- Experience in inventory management and ordering supplies
- Ability to ensure compliance with company policies and procedures
- Basic financial acumen to manage shift budget and sales goals
- Commitment to providing exceptional customer service
- CPR and first aid certification may be required or preferredCompensation details: 17-19 Hourly WagePI3018ec522094-25660-35739698

Keywords: Heavenly Comfort AFC, Saint Clair Shores , Shift Lead, Other , Harper Woods, Michigan